Frequently asked questions on shipping, returns, warranties and more.
Top Questions
How can I contact Careismatic Brands?
Careismatic Brands support is available Monday - Friday from 4:30 am to 7:30 pm PST
Call: 1-800-372-2201
Email: help@shop.careismatic.com
How do I place an order?
Placing an order on the website is quick and easy.
Add at least one item to your shopping bag from any of our brands then go to your shopping bag (click on the shopping bag in the top right corner of the shopping website)
During the checkout, enter your email address, shipping/billing address, select your shipping options, and select your payment information. Preview your order and click the "Place Order" button.
After you place your order, you will receive a shipment confirmation email within 24 hours.
Please note Canadian orders will be billed in USD.
Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.
How can I place a group order?
Just call Careismatic Brands Group Sales at 1-800-245-8430 or email Group Sales Team to speak with a Dedicated Account Manager who will help you place the perfect order for your team.
How do I use a promo or coupon code?
On the checkout page, enter your offer code in the "Coupon Code" box and click "Apply" to update your order subtotal. Limit one promo or coupon code per order.
Are there exclusions to promotions and coupons?
*The following manufacturers have imposed restrictions on retailers that prevent us from including some or all of their products in select sale events: Cherokee, Cherokee Workwear, Dickies, Healing Hands & Med Couture.
*The following manufacturers have imposed restrictions on retailers that prevent us from using a coupon code on some or all of their products: Cherokee, Cherokee Workwear, Dickies, Healing Hands & Med Couture.
How do I track my order?
You will receive a shipping confirmation email that includes an order and tracking number. You can follow the link provided in that email or visit this page on our site, then enter your order number and email address or billing zip code.
How do I view my past orders?
You will need to log in and visit My Account to view your previous orders. Once you visit My Account you can find any orders associated with the email address tied to that account under the "Order History" section.
Please note: If you have used a different email address than the one you use to log in, or placed an order as a guest without using your account, you will not be able to view those orders.
What is Careismatic Brands return policy?
We want you to love your purchase. If you're not completely satisfied with your order, you may return it within 30 days of receipt for a refund.
- All items must be in their original condition with their original packaging and tags
- Products that were ordered as a set must be returned with all the set components
- We will not accept returns on personalized items
- We will not accept returns on garments that have been worn, stained, damaged or laundered
- We will not accept returns on Clearance or Final Sales items
- We will not accept returns on items outside of the 30-day return window
- Original shipping/processing charges are not refundable
If you have additional questions, please call us at 1-800-372-2201 or send an email to help@shop.careismatic.com.
Placing a Group Order
Who do I contact to place a group order?
Just call Careismatic Brands Group Sales Team at 1-800-245-8430 or email Group Sales Team to speak with a Dedicated Account Manager who will help you place the perfect order for your team.
What if I want someone from Careismatic Group Sales Team to contact me?
No problem, just complete thecontact form and a Dedicated Account Manager will contact you during business hours.
Do I have to place an order by phone?
We do recommend speaking by phone with a Dedicated Account Manager as the most efficient way to complete your group order, but we can also communicate with you by email. Just complete the contact formwe'll help you find the best possible ordering process to suit your needs.
What information do I need to have ready when I talk with Group Sales Account Manager?
You don't have to make any preparations for your first conversation by phone or email. You will be assigned a Dedicated Account Manager who will answer your questions and guide you through the entire process from purchase to delivery.
Are there discounts for group orders?
There are volume discounts and special offers available for qualifying orders. Your Dedicated Account Manager can tell you about any discounts that would be available to you.
Does Careismatic Return Policy apply to group orders?
Yes. (Please note that products with personalization or customization cannot be returned.)
Are Custom Logo and Personalization Services available for group orders?
Yes. Your Dedicated Account Manager can provide details on the process and pricing. Don't have a Dedicated Account Manager? Just give us a call at 1-800-245-8430, email Group Sales Team or fill out our contact form.
Shipping
How will my order be shipped?
Careismatic Brands orders ship via UPS and USPS delivery services. This service utilizes both UPS and the US Postal Service for handling. Your package may be delivered by one of these carriers depending on your shipping option chosen and your location.
How much does shipping cost?
A. Shipping Costs- Domestic
(Includes the cost of Shipping + Handling + Insurance)
Shipping Rates
| Order Amount: | Economy | Upgraded | Express | |
| From | To | |||
| $0 | $14.99 | $9.99 | $14.00 | $23.00 |
| $15.00 | $25.99 | $9.99 | $17.00 | $25.00 |
| $26.00 | $48.99 | $9.99 | $21.00 | $28.00 |
| $49.00 | $78.99 | $9.99 | $21.00 | $29.00 |
| $79.00 | $99.99 | FREE | $23.00 | $30.00 |
| $100.00 | $149.99 | FREE | $23.00 | $32.00 |
| $150.00 | $249.99 | FREE | $25.00 | $39.00 |
| $250.00 | $349.99 | FREE | $27.00 | $45.00 |
| $350.00 | $449.99 | FREE | 8% of merchandise total | $51.00 |
| $450.00 | $549.99 | FREE | 8% of merchandise total | $57.00 |
| $550.00+ | FREE | 8% of merchandise total | 11% of merchandise total | |
B. Shipping Costs - Canada
Duties & Taxes will be added to your order at the time of purchase. This amount will vary by order and always be shown at checkout.
Canadian Deliveries: Packages will be delivered within 4-10 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)
Canadian Customers: By ordering goods on this website, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent, and to transact business with Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by CBSA in your name so that we may process the reimbursement.
(Note: The schedule above is ONLY an estimate, not a guarantee.)
C. Shipping Costs - All Other International
Duties & Taxes will not be added to your order at the time of purchase. International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government. Additional shipping charges may also apply.
International Deliveries: Packages will be delivered within 7-14 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)
(Note: The schedule above is ONLY an estimate, not a guarantee.)
When will I receive my order?
Most in-stock, non-personalized orders ship in 1 business day and arrive in 1-9 business days, depending on the shipping option selected. Personalized orders ship in 10-15 business days once inventory is available. Shipping charges and expected delivery dates on your first shipment are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.
Orders are processed as soon as inventory is available. For domestic orders, your items will be delivered in no more than two shipments. International orders will be shipped in one package.
You can track your shipment by clicking on the link provided in our shipping confirmation email sent by OrderStatus@shop.careismatic.com.
US Economy Deliveries
Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the economy shipping option, your order should arrive within 9 business days. Business days are Monday—Friday, excluding holidays.
Upgraded Deliveries
Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the Upgraded shipping option, your order should arrive within 3-5 business days if your order was placed by 12:00pm CT. Business days are Monday—Friday, excluding holidays.
**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).
US Express Air Deliveries
If you select the Express shipping option, your order will be be delivered within 2-3 business days, if placed before 12:00pm CT. Business days are Monday—Friday, excluding holidays.
**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).
Do any items require additional delivery time?
Backordered items will be shipped as soon as they become available.
How are orders shipped to Alaska, Hawaii, U.S. territories, APO and FPO addresses?
Shipments to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses are delivered via USPS. Upgraded, Express and Premium Delivery serives NOT available to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses.
Does Careismatic Brands ship to Canada?
Careismatic Brands ships to Canada via UPS Worldwide Economy delivery service. You can track your package by clicking on the link provided in your shipping confirmation email, on Check Order under Order Status in the main navigation.
By ordering goods from Careismatic Brands, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent and to transact business with the Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name, so that we may process the reimbursement.
Does Careismatic Brands ship internationally?
Careismatic Brands ships international orders via UPS International. International customers are responsible for paying any taxes, duties, or customs fees charged by their local governments.
If you have any questions, email us at help@shop.careismatic.com. Please include your name, and if it applies to a specific order, please include your order number.
Can you ship my order to Saudi Arabia?
If you wish to place an order to Saudi Arabia, please send an email to groupsales@careismatic.com or call 1-800-245-8430 and we will assist you.
What if part of my order is backordered?
If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method so as not to delay your entire order. Careismatic Brands will only charge you for the shipped items. If we are not able to source the backordered item, your items will be canceled, you will receive a cancelation email.
Payment for any backordered items will be charged upon delivery. You will not be billed or charged for any additional shipping fees for backordered items.
If you have ordered multiple items for international delivery, the order will not ship until the entire order is fulfilled.
Returns
What is Careismatic Brands return policy?
We want you to love your purchase. If you're not completely satisfied with your order, you may return it within 30 days of receipt for a refund.
- All items must be in their original condition with their original packaging and tags
- Products that were ordered as a set must be returned with all the set components
- We will not accept returns on personalized items
- We will not accept returns on garments that have been worn, stained, damaged or laundered
- We will not accept returns on Clearance or Final Sales items
- We will not accept returns on items outside of the 30-day return window
- Original shipping/processing charges are not refundable
If you have additional questions, please call us at 1-800-372-2201 or send an email to help@shop.careismatic.com.
How do I return an item?
We offer two convenient options for returns:
Return to one of our return processing partners for free: Just drop off your return at any FedEx, Kohl's or Lowe's store. No packaging needed.
Send by mail: Print your prepaid return label at home, pack your item(s) and drop off at a UPS store. If you choose this option, $4.99 will be deducted from your total refund.
To start your return, go to our online returns page here.Where can I get a Return Form?
For domestic returns, please visit this page.
For international returns, please fill out the form located here.
Are there any items I cannot return?
Due to health codes, items marked as Final Sale and/or Non-Returnable may not be returned. This includes but is not limited to fabric face masks, face masks, disposable items, and clearance mystery items.